Write the desk
There is no chat widget and no phone tree. One inbox. A person reads it.
SUPPORT
Downloads, refunds, a wrong file, or a question about which chassis edition matches the car in the bay.
LOST THE DOWNLOAD
Use the recover-download page with the checkout email first. That mints a fresh 48-hour link when an order is on file. If nothing arrives, write the same inbox.
FIELD REPORT
Photos, measurements, mistakes, wins. Put the chassis and the donor in the subject line. The best reports get filed as signed dispatches with credit. They are not used as fake star ratings.
What to include so it is fast
Checkout email. Chassis (E90, E30, E53…). Order date if you have it. What you already tried. Do not send card numbers.